General Questions
Q: Where is McRelish located?
A: Our food hubs are in Awka, Anambra State, Nigeria. You can visit us for daily meals or pick up pre-ordered meals. Full address and directions are available on our Contact page.
Q: What are your operating hours?
A: Operating hours vary by food hub. For example:
- Aroma Food Hub: Pickup available from 6:30 PM (Monday – Saturday)
Other locations may have different pickup windows—check the Contact page or your preferred hub for details.
Q: How can I contact McRelish?
A: You can call +234 707 049 2039, email info@mcrelish.com, or submit a message via our Contact page.
Daily Food Hub Orders
Q: What meals are available at the food hub?
A: Our daily menu includes Jollof Rice, and a variety of sides and proteins. Menus are updated regularly and may vary slightly by location.
Q: Can I order online and pick up at the hub?
A: Yes. You can place your order through our website for pickup at the designated food hub. Pickup availability depends on the hub’s operating hours.
Q: Do you accommodate dietary restrictions?
A: No. Our food hubs prepare meals in bulk for efficiency and consistency, so we are unable to accommodate special dietary restrictions at this time.
Q: How long are meals held for pickup?
A: Meals are best consumed fresh. For safety and quality, pickup should occur promptly within the designated time window for your hub.
Bulk Home Orders
Q: What are bulk home orders?
A: Bulk orders are larger-portion meals prepared for families or small gatherings, ideal for weekend meals.
Q: How do I place a bulk home order?
A: Orders can be placed online, via phone, or through our contact form. We require at least 24 hours notice for preparation.
Q: Can I customize the dishes in a bulk order?
A: Yes. You can choose from rice varieties, proteins, soups, and sides when placing your order.
Q: Are bulk orders delivered?
A: Yes. Delivery is available for locations within Awka. Confirm your delivery address when ordering.
Food Boxes (Gifts)
Q: What is included in a food box?
A: Each box contains a curated combination of meals, sides, and protein options depending on the type.
Q: Can I gift a food box to someone?
A: Yes. Simply select the “Gift a Box” option on the website and provide the recipient’s details for delivery.
Q: Are food boxes available for same-day delivery?
A: Delivery depends on availability. We recommend ordering at least 12 hours in advance.
Catering Services
Q: What types of events do you cater for?
A: We cater for weddings, corporate events, private functions, birthdays, and religious or community gatherings.
Q: How do I get a catering quote?
A: Submit an inquiry through our website, email, or call us. Include your event date, location, guest count, and preferred menu items for an accurate quotation.
Q: Can I customize the catering menu?
A: Yes. Our chefs can tailor menus to your event’s style, dietary needs, and budget.
Q: What is the cancellation policy for catering?
A: Cancellations are subject to the terms outlined in your booking confirmation and quotation. Some preparation costs may apply depending on timing.
Delivery & Payment
Q: What payment methods do you accept?
A: We accept online payments via card, mobile payment, and cash at food hubs where applicable.
Q: Do you offer delivery?
A: Yes. Delivery is available for daily meals, bulk orders, and catering within Awka. Delivery times are estimated and may vary due to traffic or other conditions.
Q: Can I request contactless delivery?
A: Yes. You can specify contactless delivery when placing your order.
Safety & Hygiene
Q: How does McRelish ensure food safety?
A: Our food hubs and catering operations adhere to strict hygiene standards. All meals are prepared using fresh, high-quality ingredients and safe handling procedures.
Q: Do you have a refund policy for issues with orders?
A: Yes. Refunds or replacements are handled per the Terms of Service. Issues must be reported promptly for assessment.