1 Daily Food Hub Orders
Meals are prepared fresh daily for pickup within designated hub operating hours. Refunds or replacements are considered only if:
- The meal is received in an unsatisfactory condition (e.g., spoiled or contaminated)
- There is a mistake in the order that is the responsibility of McRelish
Requests must be submitted within 2 hours of pickup, including proof of the issue (photo or description). Refunds are issued as store credit or replacement meal.
2 Bulk Home Orders
Bulk orders are prepared for families, weekend meals, or small gatherings. Refunds or replacements are considered only for:
- Meals that are spoiled, unsafe, or not prepared according to the confirmed order
Cancellations must be made 4 hours prior to the scheduled delivery for a full or partial refund. Refunds may be partial if preparation or delivery has already commenced.
3 Food Boxes (Gifts)
Due to perishability, refunds or cancellations are accepted only 24 hours prior to scheduled delivery. Issues with delivered boxes must be reported within 2 hours of receipt.
McRelish may offer replacement or store credit depending on the situation (e.g., damaged packaging, missing items).
4 Catering Services
Catering orders require confirmed quotations and advance preparation. Cancellations or modifications must be made as outlined in the booking confirmation.
Refunds may be partial or withheld if preparation or procurement costs have already been incurred.
5 Conditions Not Covered
Refunds will not be provided for:
- Customer dissatisfaction due to personal preference (e.g., spice level, flavor)
- Late consumption or storage issues after delivery or pickup
- Orders made incorrectly due to inaccurate information provided by the customer
6 How to Request a Refund
Contact McRelish immediately via email (support@mcrelish.com) or phone (+234 707 049 2039).
- Provide order details and receipt/confirmation number
- Include photographic evidence or clear description of issue
McRelish will review the request and respond within 24 hours.
7 Our Commitment
All requests are handled promptly and fairly. We prioritize customer satisfaction while balancing operational feasibility to maintain our high standards of quality and trust.
Support Team
Email: support@mcrelish.com
Phone: +234 707 049 2039